Refund & Returns Policy

Each candle is made to order just for you, so we can’t accept returns or exchanges for change of mind. But if something goes wrong, we’ll make it right.

Damaged, Defective or Wrong Item

If your candle arrives broken, defective, or isn’t what you ordered, contact us within 14 days of delivery. Please include:

• Your order number
• A photo of the item and the label
• A photo of the outer box if it was damaged in shipping

Once we review your request, we’ll send a free replacement or issue a full refund to your original payment method. You don’t need to send the item back.

Lost Packages

If tracking shows no movement for 10 business days, or your package is marked delivered but you can’t find it, contact us and we’ll work with the carrier to resolve it.

Order Changes and Cancellations

Need to change or cancel? Contact us within 12 hours of placing your order. After that, your candle may already be in production.

How to Reach Us

Use our contact form and we’ll reply within 1–2 business days.